Privacy Policy

1. Introduction

Muhra ("we", "us", or "our") operates a marketplace that connects horse owners, transporters, stables, clinics, and farriers. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

• Account information you provide, such as your name, email address, phone number, and password.
• Listing and transaction details, such as transfer requests, horse details, and messages exchanged on the platform.
• Technical information, such as your IP address, browser type, device identifiers, and pages you visit.
• Information you submit through forms, such as contact requests or support messages.

3. How We Use Your Information

• To create and manage your account and provide the services you request.
• To connect owners with transporters, stables, clinics, and farriers.
• To communicate with you about your account, transfers, and platform updates.
• To maintain the safety, security, and integrity of the platform.
• To improve our services and understand how the platform is used.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your language preference, and understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect some features.

5. Sharing of Information

We do not sell your personal information. We may share information with transporters, stables, clinics, or farriers you choose to contact, with service providers who help us operate the platform, and when required by law.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You may access, correct, or request deletion of your personal information by contacting us. You may also update most of your account information directly from your profile settings.

9. Children's Privacy

Our platform is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us through the details on our Contact page.